Privacy Policy | Golden Rose Rentals

1. Who We Are

Golden Rose Rentals ("we", "our", "us") operates the website goldenroserentals.co.uk and provides holiday home letting services across the United Kingdom. We are committed to protecting your personal data and respecting your privacy.

2. Data We Collect

We collect information you provide directly, including your name, email address, phone number, preferred travel dates, group size, and any additional details you include in enquiry forms. We also collect technical data such as IP address, browser type, and pages visited.

3. How We Use Your Data

We use your personal data to respond to booking enquiries, manage reservations, communicate with you about your stay, improve our services, and comply with legal obligations. We will only contact you for marketing purposes if you have given explicit consent.

4. Data Sharing

We may share your data with property owners to facilitate your booking, payment processors to handle transactions, and service providers who assist with our operations. We never sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Booking records are retained for up to 7 years. You may request deletion at any time.

6. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing, and port your data. You may also object to processing and withdraw consent at any time. To exercise these rights, contact us at [email protected].

7. Cookies

Our website uses essential cookies for functionality. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through your browser settings.

8. Contact

For questions about this privacy policy or your personal data, contact us at [email protected].